Tuesday, December 9, 2008

Save the Majestic

The petition is now online at http://www.ipetitions.com/petition/savethemajestic/.

Join the facebook group here.  

Email me at terminalstation@gmail.com to get involved.  

3 comments:

  1. Normally, I wouldn't comment on stuff like this but I feel I owe it to my staff and customers to speak up for the restaurant. Every single one of your blog entries regarding the Majestic are misguided and present an inaccurate picture of the restaurant and your experiences there.

    First of all, I'd like to address your first demand of your petition: bringing back the subway tile. That tile, which dates back to the late 80's, was starting to crumble and I made the decision to replace it. While, it is unfortunate that you dislike the mirror I installed-- So what? Those 20 year old tiles did not represent the essence of this restaurant, which is lost on you. The installment of a mirror does not make the Majestic resemble the Landmark or a City Cafe.

    You note that the interior seems like it hasn't changed since your dad came in 50 years ago. This restaurant began its life as a small lunch counter. It has undergone many changes, expansions and remodels under previous management through the decades. The last major remodel was in the 80's. Plenty has been changed since then. The tables you note that are being replaced date back to 1999. They're not from the 1950's. A lot of people pass through this restaurant. Furniture breaks down, interior trim wears out, things are replaced. The same holds true for many other restaurants. This is a reality that restaurant owners accept. You should do the same.

    I never responded to the little notes you've left on your table because they're whiney and demanding. You come across as petulant and immature. But let me respond to some of the trivial things you've brought up.

    You mention that we bought new waffle irons that bake smaller and thinner waffles. Why would we do that? Our waffles are good. We've been using the same waffle bakers for years. If you weren't happy with the quality of your waffle on one of your visits--you should have told a server. Maybe the batter was too thin. Maybe the cook made a mistake. Maybe the thermostat for the waffle baker was broken--I don't know. I'm sure they would have remade it or brought you something else if you had asked.

    You also bring up that we have new menus. New menus are printed several times a year. This time we chose to make them longer and we laminated them to resemble some old Majestic menus from the 50's.

    We garnished plates with fruit for breakfast and lunch customers. As you noted, our prices had risen along with food prices everywhere else. I thought it would be nice to offer a slice of cantaloupe to go along with people's meals. Some customers appreciated it and some didn't. After several months, we stopped doing it. I think it is strange that it made you so angry.

    As for someone bringing you a check on a "little red plastic plate". That item is called a tip tray and it comes in handy when settling tabs. When a customer pays cash, it neatly holds bills and change. When paying by credit card, this tray serves to hold the customer's check, credit card slip and pen to sign the slip. It also serves to keep the check dry from a wet table top. Why do you care if we use those? It's just a convenience for your server.

    While I appreciate your patronage, I believe a lot of the issues you have raised in your blog entries regarding my restaurant are petty and your petition is misguided. You've noted that this restaurant is "supposed to be a dump." While some folks may agree with you, I don't. We have customers that eat here everyday. We have elderly regulars that have been eating here since they were kids and they don't want to see the place turn into a dump. A lot of our customers like it when we improve on our menus or make their visits more comfortable. I've worked here since I was a teenager and I have run this restaurant for more than 10 years. I understand that this place means different things to different people; it is 80 years old. I'm no stranger to customers airing their views on my restaurant and how it should be run, but your demands are absurd.

    Sincerely,

    Tasso Costarides
    owner, Majestic Diner

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  2. Someone just copied me on your petition to “Save the Majestic”.
    From the looks of things, it seems like that is what the current owner is trying to do.
    Did you see the "new" neon signs out front?
    Those are exact reproductions of the original neon signs that were removed 15 - 20 years ago.
    Also, if you can you not tell the difference between square bathroom tile circa 1988 and subway tile you do not need to be commenting on preserving anything.

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  3. Very well put Tasso. It is obvious that some people have absolutely no idea of what goes in to operating and maintaining a restaurant, and would rather whine about the situation than do the necessary research to corroborate their claims. I think the place looks great and, contrary to what some might think, I believe that you have captured both the old and new feel of your restaurant.

    And to those who might still complain, it is much easier to bitch about a restaurant than to own one.

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